Aging in a setting of choice is one of CABHI’s core innovation themes; we help ensure older persons have the resources they need to age comfortably by accelerating innovative solutions that enable them to do so. Right at Home Canada shares the same goal: to provide a variety of home care services to older persons, ensuring they have control over their care planning and access to the services they need to live well.
Right at Home Canada has a network of trained caregivers to support a range of home care needs, including companion care, personal care, nursing care, and specialty care. To improve the complete end-user experience, Right at Home Canada was seeking a solution that could offer more compassionate communication between the care planner, the care team, and the client.
Through D+A, CABHI facilitated a match between Right at Home Canada and enCappture: the creator of tailor-made mobile applications that help organizations optimize client communication and connection by streamlining operations through a central, customizable platform.
Participation in the program enabled Right at Home Canada to work collaboratively with enCappture from start to finish. CABHI’s strategic guidance throughout the process empowered Right at Home Canada to navigate the innovation journey—from designing to testing, refining, and ultimately procuring the solution.
Right at Home Canada benefited immensely from CABHI’s pre-procurement supports—such as user validation sessions and the development of training and implementation materials—to ensure the solution was the most impactful for their care teams and clients. The tailor-made application not only improved personal connections between care teams and clients but also reduced administrative costs by centralizing information. The application’s success prompted Right at Home Canada to approve additional internal funding for nationwide procurement across the country’s 57 offices.